Shipping Policy


1. Order Processing Time



  • Orders are processed within [1–3] business days (excluding weekends and holidays).
  • During peak seasons, sales, or promotions, processing times may be extended.
  • You will receive a confirmation email once your order has been shipped.



If there is a delay with your order, we will notify you as soon as possible.





2. Shipping Rates and Delivery Estimates



Shipping costs are calculated at checkout based on:


  • Shipping destination
  • Package weight and size
  • Selected shipping method



Estimated delivery times:


  • Standard Shipping: [3–7 business days]
  • Expedited Shipping: [2–3 business days]
  • Express Shipping: [1–2 business days]



Delivery times are estimates and not guaranteed.





3. Domestic Shipping



We ship within United States.






4. International Shipping (If Applicable)



We ship to select international locations.


  • International shipping times vary by destination.
  • Customers are responsible for customs duties, taxes, and import fees.
  • Delivery times may be affected by customs processing.






5. Order Tracking



Once your order has shipped, you will receive a tracking number via email.


Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear.





6. Shipping Delays



We are not responsible for delays caused by:


  • Weather conditions
  • Carrier issues
  • Customs processing
  • Incorrect shipping information provided by the customer



Please double-check your shipping address before completing your order.





7. Lost or Stolen Packages



  • If your package is marked as delivered but you have not received it, please contact the shipping carrier first.
  • If the issue remains unresolved, contact us within [7] days of the delivery date.
  • We are not responsible for stolen packages after confirmed delivery.






8. Damaged Items in Transit



If your item arrives damaged:


  1. Contact us within [48 hours] of delivery.
  2. Provide photos of the damaged packaging and product.
  3. We will review and provide replacement or refund options.






9. Incorrect Shipping Information



If you provide an incorrect shipping address:


  • We are not responsible for orders shipped to incorrectly provided addresses.
  • Additional shipping fees may apply to reship orders.






10. Contact Us



If you have questions about shipping, please contact us:


Email: phoenixstepp2@gmail.com

Phone: 219-877-4156